Complaints

As an Academy we encourage dialogue with parents and class teachers. The Principal would welcome further discussion if parents have a particular concern and every effort is made to resolve problems as they arise. An 'Open Door' policy is adopted throughout the Academy.

Should it not be possible to resolve any complaint or concern satisfactorily in this way the complaint should be put in writing and sent or given to the Principal. If you would like assistance in setting out your complaint the Academy will, if asked, help you to do this, facilitating access to translation services where necessary. The Academy then promises to deal with your complaint following the agreed procedure within the complaints policy.

The link below will take you to the Complaints Policy:

All correspondence should be marked 'private and confidential' for the attention of the Chair of Directors

Tel: 01952 387 927

Fax: 01952 387 929